Check out our most frequently asked questions below. Can't find the answer to your question? Then please contact us!
Shipping
Where do you ship to?
At the moment, delivery is only possible to addresses in the Netherlands and Belgium. Do you live in another country? Please feel free to send us an email to find a solution.
How long does shipping take?
Orders are packed daily and shipped within 1-2 (business) days.
Sometimes the delivery time may be a bit longer. For example, if a product is out of stock or if there is a personalized/custom product in the order that needs to be made first. Your order will be shipped once it is completely ready.
Can I change my shipping address after I have placed my order?
Send an email as soon as possible after ordering to info@finesttreasure.nl with your order number and the correct address. You will then receive an email confirming that the address has been received correctly. If the change is communicated after the package has been prepared for PostNL, we cannot reimburse the additional shipping costs.
Returns
How can I return an item?
To start a return, you can contact us at info@finesttreasure.nl. Please provide your order number and the reason for the return. We will then provide you with return instructions. After receipt and approval, you will receive a refund to your account within 14 days.
Can I exchange it for another item?
Unfortunately, we cannot exchange your items. The fastest way to ensure you get what you want is to return the item and, once the return has been accepted, make a separate purchase for the new item.
General
What payment methods are available?
You can currently pay securely with iDEAL, Bancontact, PayPal, Visa, Mastercard, Maestro, Apple Pay, and Google Pay.
I have not received a confirmation email; has my order been processed correctly?
It may happen that this has ended up in the spam folder, so it is wise to check there. If the confirmation cannot be found there either, please send me an email at info@finesttreasure.nl.